Customer Services Administrator - County Wexford
Customer Services Administrator - County Wexford. This is a temporary role in the business and will report to the Logistics Manager. In this role you will manage the administration function for the Customer Service and Logistics department. Key Responsibilities: • Responsible for arranging and co-ordinating shipments from outside warehouses to delivery at the facility. • Liaise with planning, production, logistics and outside warehouses to ensure smooth co-ordination and timely delivery/collection of shipments into and out of facility. • Co-ordinate cycle counting and liaise with the warehouse to complete the counts. • Record the cycle count results and organise investigation of discrepancies if necessary. • Co-ordinate sampling both on-site and in the outside warehouse. • Liaise with Logistics to co-ordinate the collection from the facility of by-products in tankers or containers. • Liaise with tanker suppliers to ensure positioning of tankers on site when required. • Liaise with the Technical department to approve tankers for filling of by-products. • Raise PO’s as necessary for delivery or collection of shipments. • Input customer sales orders to SAP. • Pull together paperwork pack for customers after shipments are completed. • Establish and implement policies, procedures, and processes to support the business needs in relation to transport. • Actively support the achievement of company, customer, and individual business objectives in the areas of cost, quality, service, and capability. Skills and Experience required: • At least three years’ experience in a world-class, high-volume manufacturing facility in a similar supply chain admin role. • Knowledge of transporting dangerous goods would be an advantage. • Ability to collaborate cross-functionally and co-ordinate efforts around process improvement. • Good business knowledge of transport, customers, suppliers, and products. • Excellent analytical, problem solving, decision making and strategic thinking skills, with ability to manage and prioritise multiple conflicting demands. • Excellent communication and interpersonal skills, including influencing, listening, teamwork and building value-based relationships. • High level of PC literacy and exposure to major computer systems. Experience with SAP or similar ERP systems experience an advantage.
13 days ago