Cache of job #14147420

Job Title

Programme Officer I (Level 3) ICT Service Desk Manager


Environmental Protection Agency (EPA)


The Post Will Be Located In EPA Headquarters In Wexford


For full job description and details on how to apply: The EPA has a vacancy for a Programme Officer I (Level 3) to lead its ICT Service Desk Team.   The successful candidate will have responsibility for managing daily operations of the service desk, managing the service desk team, representing the team within the larger ICT team and helping to ensure that the service desk is constantly developing and improving.  The successful candidate will ensure sufficient ICT Service Desk resources are available and effectively applied to help support EPA digital requirements while understanding ICT systems and their limitations.  The candidate must be able to suggest ways to use the systems to meet individual customer needs whilst governance around policies, rules, standards and techniques are understood and adhered to. The successful candidate will lead a team and must demonstrate a record of achievement that demonstrates their capacity and management capability to deliver in this challenging role. The person appointed should have the capacity to lead other EPA Functions/Programmes in the future as the assignment and area of work may subsequently change in accordance with organisational requirements. The successful candidate must hold an appropriate degree (NFQ Level 8) in Computer Science, Business Information Systems, Information Technology or equivalent and five years relevant experience within ICT Service Desk activities or an appropriate diploma (NFQ Level 7) in Computer Science, Business Information Systems, Information Technology or equivalent and seven years relevant experience within ICT Service Desk activities. The full range of duties and the essential requirements for this position are set out in the Candidate Information Booklet. To download the Candidate Information Booklet and application form please visit our website    Closing Date for Receipt of Applications: strictly 4pm on Tuesday, 23rd November 2021.  Interviews for this post are likely to be held on Thursday 9th December 2021 via Microsoft Teams.     Please note that this advertisement is being hosted by the Public Appointments Service on The Public Appointments Service has no involvement in, or responsibility for, the recruitment and selection process or the terms and conditions which relate to this post.  .

Date Added

24 days ago