Senior IT Support Specialist

FRS Recruitment

Wexford

IT Service Delivery Technician. The primary purpose of this position is to provide first and second level support for the enterprise client computing environment including desktops, laptops, printers, mobile devices, phones, peripherals and client software. Support is provided in person, over the phone and via e-mail to local and remote Associates. Key Responsibilities as a Senior IT Service Delivery Technician: Provides support for client computing hardware and software. Configures and deploys desktops, laptops and related peripherals. Troubleshoots and resolves issues by utilizing Standard Operating Procedures. Provides technical guidance and training to internal Associates. Creates internal documentation and self-help articles for Associates. Provides outstanding services to Associates and always exceed their expectations. Provides support and backup coverage for other local site support teams as needed. Monitors support issues at sites to identify patterns and common issues with the aim of reduce reoccurring incidents and significantly improve the quality of our service. Performs User Admin functions if applicable to your local site. Meets/exceeds SLA's and maintains high customer satisfaction ratings. Performs assistance in the execution of key IT projects. Performs other functions as required. Job Requirements: Associate degree required. Bachelor's preferred. 3 years of experience supporting the areas outlined in the technical requirements above. Experience supporting manufacturing and engineering companies preferred. Related certifications preferred! Strong technical knowledge and hands-on experience with each of the following is required: Windows 7/XP, Office 2007 - 2010. Windows 10. Imaging desktop and laptops with SCCM. User and computer object management in Active Directory. Symantec End Point Protection or similar client-side security software. Identifying and removing viruses and malware. Network printers and multi-function devices. Client-side networking and troubleshooting. Cisco IP desk phones and voicemail. WebEx or similar web conferencing systems. Troubleshooting and resolving problems remotely. Experience with any of the following is valuable: Current Mac hardware and OS X support. Enterprise iOS device management. Altiris/Symantec Management Console. Engineering Design Tools: CAD, Pro-E, Solidworks, etc. ERP and manufacturing. Ability to travel locally between sites as needed. Infrequent domestic travel, up to 10%. This job originally appeared on RecruitIreland.com.

2058 days ago